nr 1 adult store®
ADULT LUXURY OFFICIAL
Nr1 Adult Store®
Welcome to Adult Luxury. We aim to satisfy!
Frequently Asked Questions ❤️
Find answers to commonly asked questions about our products and services.
How can I place an order?
Making a purchase has never been easier with the convenience of online shopping.
To make a purchase, all you have to do is visit your country’s local website and browse through the wide range of products available.
Once you have selected the items you wish to buy, simply proceed to the payment page where you will be given instructions on how to input your delivery and payment details.
This ensures that your order will be handled efficiently and delivered promptly from a nearby store.
At the checkout, you also have the option to choose from various shipping methods such as free shipping, next-day delivery, or expedited service.
With the ease and flexibility of online shopping, you can shop from the comfort of your own home and have your purchases delivered quickly and discreetly.
So why wait? Visit your local website now and start shopping for all your desired products hassle-free!
What payment methods do you accept?
We pride ourselves on providing our customers with a convenient and flexible shopping experience, which is why we offer a variety of payment methods to choose from.
Whether you prefer to use your credit or debit card, PayPal, Stripe, Payflex, or even pay in cash when you collect your goodies in-store, we have you covered.
We also understand that some customers may need a little extra time to make their payment, which is why we offer the option to shop now and pay later.
This way, you can enjoy your purchases immediately and pay for them at a later date. With our local bank transfer option, you can even make payments directly from your bank account.
Rest assured that at checkout, you will have the freedom to select the payment method that best suits your needs and preferences.
We want our customers to feel confident and comfortable when making a purchase with us, and offering multiple payment options is just one way we strive to achieve that.
How long does shipping take?
Firstly, thank you for choosing our company for your recent purchase. We are excited to have you as our valued customer.
As per your query, please find below the estimated delivery timelines for different shipping options:
– Collection: When your order is ready to collect you can collect after placing the order online on weekdays any time between 8 am to 5 pm.
– Speed Service: Courier services door to door (2-3 days)
– FREE Shipping: For orders on free delivery, we offer free shipping through courier services. This option delivers your order door-to-door within 2-5 days.
-Adult Luxury Have Over 2400 Pickup Points in the South-Africa. Simply select your closest pick-up point by checkout.
– Overnight / Express Delivery: For our horny customers, we have a solution! In case you require your purchase quickly, we offer an express delivery service via courier for overnight shipping.
–Counter to Counter: We offer a counter to counter option for fast delivery, ensuring your order reaches its destination within 1-3 days.
We hope this information helps in planning the arrival of your order. Please note that these timelines are estimates and may vary depending on certain factors such as location and unforeseen circumstances.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you again for choosing us and we look forward to delivering your order soon! Happy shopping!
Good Vibes Only!
Are your products body-safe?
Yes, all our toys and products are carefully selected and only include body-safe materials that have been thoroughly screened and investigated for quality and safety, ensuring a healthy fun enjoyable experience.
What is your return policy?
At Adult Luxury, our main focus is making sure you are completely satisfied with your choice of product(s). If your purchase does not meet your standards, we are available to help.
Our return policies and procedures have been thoughtfully designed to offer our customers top-quality adult items in a simple and private way.
For more details, please see our return policy or contact us directly.
Can I track my order?
Once your order has been shipped by us, you can rest assured that you will be provided with a tracking number via email or phone.
During checkout, you have the option to select your preferred mode of receiving the tracking number.
This tracking number is essential as it allows you to monitor the progress of your shipment on our website or the courier’s website.
This way, you can stay updated on the whereabouts of your package and estimate its arrival time.
With this convenience, you no longer have to worry about lost or delayed deliveries, as you have access to real-time updates.
Our commitment to providing a seamless shopping experience for our customers is reflected in our efficient order tracking system, ensuring that you receive your package hassle-free.
So, sit back and relax, knowing that you can easily track your shipment with the provided tracking number.
Is my personal information secure?
Yes, Adult Luxury take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data.
Your information will only be used for order processing and will not be shared with any third parties without your consent ❤️
How can I contact your customer service?
At our company, we prioritize providing excellent customer service to all of our clients.
Adult Luxury’s dedicated customer service team is always available to assist you with any questions or concerns you may have.
Whether it’s through email, phone, or live chat, we strive to make ourselves accessible to you in whichever way is most convenient for you.
To find our contact information, simply visit our website’s Contact Us page and you will find all the necessary details.
Our team is committed to responding to all inquiries within 24 hours, ensuring that you receive timely and efficient assistance.
We take great pride in our customer service and aim to satisfy all of our customers’ needs and concerns.
So, if you ever need any help or have any feedback, do not hesitate to reach out to us through any of the available channels.
We are always happy to assist in any way we can and ensure that your experience with us is a positive one. Your satisfaction is our top priority!
Trust us to provide you with the best customer service experience possible.
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At Adult Luxury, our main priority is to offer premium adult items made from luxurious Silicon that are safe for the body.
Our variety guarantees satisfaction and enjoyment for all of our customers.
We regularly introduce new products to keep our returning clients happy, and we also offer daily deals with a 65% discount and free delivery from over 70 branches and warehouses worldwide.
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99%
Client satisfaction rate, a testament to our commitment to quality.
2,480
Parcels toys sent out daily to our local client’s
26 Years+
Of Experience
640K
Toys delivered monthly Worldwide
A Legacy of Adult Luxury Products Delivery & Discretion
If you order from Adult Luxury, we will send your parcel from our local warehouse or closest shop. We Delivery anywhere locally. Same Day Collection, Super Speedy Overnight Delivery Available or Free Shipping Door to Door. Please see options by “checkout”
Our parcels are super discreet (no one will ever guess what it is or where it’s from)
Discreet Wrapping:
Parcels: The Luxury items are covered in plain bags or boxes inside regular courier packaging. No one will suspect the content. There isn’t anything on the box to indicate where the package is from. We know privacy is important to you, so we make sure above is done discreetly.
Waybill: Super discreet. Anyone looking at it will not know where your parcel is from. We use an alias name as Sender so if anyone else signs for your parcel they won’t see where it’s from.
Bank Account: Your credit card is charged in the name of our parent company: Online Shopping Or a direct bank transfer can be done to our sister company’s account.
Bottom line: Don’t worry about us delivering to your home or business. You could even get your boss / secretary / colleague to sign for the box – they will never know what’s inside! Who will deliver my parcel?
Select your preference by Checkout.
What times do they deliver:
Our Selected Couriers deliver between 8am and 5pm on business days. On Weekends for emergency orders couriers can be arranged by you to collect or deliver.
Overnight Orders must be place before 12:00 midday for same day dispatch.
Our overnight delivery option applies to all main centers. If you are outside a main center your delivery may take a little longer, but happily though not longer than two to three working days!
If you want your parcel to be delivered a specific time, please contact the courier company we send it out with to arrange. As soon as we process your order, we send you a link with the specific courier’s companies details that will be delivering your luxury items.
If any adjustments to address or delivery times needs to be made you can simply use your tracking number and contact them to arrange above.
How Long Will My Order Take To Arrive?
Local Deliveries: Same Day Collection & Overnight Services available or as per checkout option you select.
International deliveries: Please click here and order from your local Adult Luxury branch to avoid waiting for your parcel.
Where Is My Parcel?
As soon as we dispatch your items, we send you a tracking nr with a link to selected delivery options you have chosen with their direct details to track your order and communicate with them directly. You can also lock back into your order at any time on our website to view above.
Reach out for fast, if you need assistance to track your order. Don’t stress we deliver super discreet!
nr 1 adult store®
About Adult Luxury Where Fantasy Becomes Reality!
Welcome to Adult Luxury. We aim to satisfy!